What to Do When a Patron Refuses to Leave

Handling Difficult Patrons: What to Do When They Just Won’t Leave

Every server has faced it at some point—the dreaded patron who just won’t budge. You know the scenario. It’s late, you’re trying to wrap up for the night, and there’s that one individual who’s had a little too much to drink and has suddenly decided that they’re the life of the party. So, what do you do when you politely ask them to leave, but they refuse? Let’s unpack that because, as we all know, it’s not just about serving drinks; it’s about ensuring a safe environment for everyone involved.

When Words Fail: Getting Security Involved

The best and safest option in this tricky situation is to contact security or law enforcement. That’s right! As a server, it’s crucial to recognize when a situation has escalated beyond your comfort zone. Think about it—you're there to serve drinks, not to play the role of a bouncer.

Having folks trained to de-escalate situations does wonders for everyone involved. They have the know-how and authority to handle potentially volatile scenarios without further unsettling anyone in the establishment. Plus, by getting security involved, you're prioritizing everyone's safety: yours, the patrons, and even the stubborn one still clinging to their barstool.

But, why can’t you just handle it yourself? Can’t you charm them out the door with a few well-placed words? Sure, you could try, but let's be real—arguing or trying to reason with someone who's already in a non-compliant state could escalate the situation even further. No one wants that!

The Risks of Being a Lone Ranger

Picture this: you bravely approach the patron, trying your best to reason with them. But instead of backing down, they get defensive. Suddenly, it’s not just about them leaving anymore; it’s about you versus them. We’re talking increased tension, potential confrontation, and honestly, it can get pretty nerve-wracking. Not to mention, will you really feel safe?

Having trained professionals take over offers a protective barrier not only for you but also for fellow patrons who might be feeling uneasy watching this unfold. A little peace of mind goes a long way when you're working in an environment where alcohol flows as freely as conversation.

What Not To Do: A Lesson in Avoidance

Now, let’s chat about what you shouldn't even think about. First up, do not argue with the patron. It’s like adding fuel to the fire that’s already threatening to flare up. Combating aggression with more aggression simply invites chaos. And just when you think you’re making inroads, the situation can pivot, and you’re left in an even worse pickle.

Ignoring the patron? That’s another no-go. Just picture the chaos that would ensue if you decided to turn your back for even a second while serving other customers. It could easily escalate into a situation where you’re neglecting responsibilities, and before you know it, others start to feel uncomfortable too. Not a good look!

And offering a free drink to calm someone down? Honestly, it's like throwing a lifebuoy to someone who’s already swimming in the deep end. Instead of diffusing the situation, it might inadvertently encourage them to stay longer, or worse, lead to erratic behavior. It’s a slippery slope, and trust me, you don’t want to go there.

Priorities Matter

At the end of the day, it all circles back to prioritizing safety and the atmosphere of your establishment. The choice to contact security or law enforcement isn’t just about managing one inconvenience; it's about setting a benchmark for safety standards in a restaurant or bar.

When other patrons see that there are protocols in place, it brings a sense of ease. They can sip their drinks and join in the joviality without worrying about an unpredictable scenario unfolding before their eyes. Everyone deserves to enjoy their experience, right?

The Bottom Line: Don’t Go It Alone

In conclusion, the role of a server extends far beyond pouring drinks and taking orders. It encompasses creating an inviting experience while ensuring safety. When faced with the challenge of a patron who simply won’t leave, the best practice is contacting security or law enforcement for assistance.

So next time you find yourself in that situation, remember this: it’s not about being tough or brave; it’s about knowing your limits and calling in the experts. Let them do their thing so you can focus on what you do best—making sure everyone has a memorable time in your establishment (for all the right reasons!).

By understanding how to manage patrons effectively, you not only protect yourself and your coworkers but also reassure all your guests that they’re in a safe environment. And that peace of mind? It’s priceless. Cheers to that!