What should be done if a patron is visibly intoxicated but insists on ordering more alcohol?

When a patron is visibly intoxicated and insists on ordering more alcohol, the best response is to politely refuse to serve them and suggest alternative options. Training in responsible alcohol service emphasizes the importance of ensuring the safety and well-being of patrons. Serving alcohol to someone who is already intoxicated can lead to dangerous situations, including accidents, health risks, or disruptive behavior.

By refusing service politely, you acknowledge the patron's request while also adhering to responsible serving practices. This approach not only protects the patron but also helps maintain a safe environment for everyone in the establishment. Suggesting alternative options, such as non-alcoholic beverages, shows that you care about their experience and well-being, potentially leading to a positive outcome.

This strategy aligns with liquor laws and regulations that require servers to refuse service to intoxicated individuals, ensuring compliance and promoting a culture of responsible alcohol consumption.